Install the Android or iOS eFaas app on your mobile device. Sign up or Log in with your eFaas credentials and complete the verification process. Once verified, your National Digital ID will be available on the eFaas Mobile app.

eFaas Digital ID is a government-issued verified Digital Identification service based on existing government identity documents. It does not replace the National Identity Card, Expatriate Card, Driver's License Card, or any government-issued identification.

Foreigners wishing to apply for various services in Maldives can create their own eFaas Digital ID.

• Maldivians: National ID Card Number

• Workpermit Holders: Workpermit Number

• Others: Combination of their country's ISO code and Passport Number

The eFaas mobile app has a self-verification process that utilises biometrics to validate your digital identity. If you have difficulties in conducting the self-verification process or would like to request further assistance, you could contact the NCIT Helpdesk

Click Forgot Password and follow the steps on the screen to reset your password using a known contact method.

Click Forgot Password and select the username option as your reset method. Enter the OTP sent to your registered mobile number. The registered email can be changed once your password has been reset.

Click Forgot Password and select the email option as your reset method. Proceed to your email and update your password as instructed. The registered mobile number can be changed once your password has been reset.

Please send an email requesting for account deactivation to [email protected] with your contact number and a scanned copy of your DNR issued ID card (your passport data page or work permit if you’re a foreigner). Our team will get in touch with you, and guide you through the process to reinstate your account.

Yes, users can re-register after their account has been deactivated

• Enhanced Security: with features like face recognition, use of phone’s biometrics, and passwordless login with QR code.
• Increased Privacy: eFaas is built on consent-based data sharing principles and shares only the necessary data with service providers.
• Greater Convenience: digitised versions of identification documents make in-person verification much easier. Users can also access many services through the app without re-entering their login information.

Once your eFaas is verified you can use it anywhere with Internet access or where it is verifiable in-person.

No. For added security, the eFaas mobile app can be active on a single device at any given time.

No, as the email or phone number is used to verify the real identity of the account, it needs to be unique to an account.

eFaas Mobile app requires Camera permission for face recognition and Notification permission.

eFaas does not provide any location-based service, hence eFaas doesn’t require location permission.

No, eFaas Mobile app does not need and will not ask for microphone permission.

eFass mobile app only writes the security pin, set for eFaas mobile app and the eFaas access token to the device. This information will be encrypted.

eFaas will read only the security pin, set for eFaas mobile app and the access token from the device.

Efaas verification and efaas mobile login uses biometric face checks which includes a liveness check and a face match. This is the biometric analysis of a person's facial movements that is compared with photographs on submitted ID documents. This is to ensure that a person is alive and to make sure of their presence at the time of the identity verification.

Pictures taken during facial recognition is stored with the vendor, Sum and Substance Ltd, who provides facial recognition service for eFaas verification and authentication. This data is protected by Data Protection Legislation including the General Data Protection Regulation ((EU) 2016/679) and regulations and secondary legislation in England and Wales relating to the processing of Personal Data and the privacy of electronic communications, as amended, replaced or updated from time to time, including the Privacy and Electronic Communications Directive (2002/58/EC) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426).

The vendor employs security measures to ensure a level of security appropriate to the risk involved, including as appropriate:

1. the pseudonymisation and encryption of personal data;
2. the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
3. the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and
4. a process for regularly testing, assessing and evaluating the effectiveness of security measures.

The retention period is currently 5 years. After this period, it is securely deleted.

Facial data captured during verification and authentication is not and will not be shared with other entities or organizations.

We will be providing access to the users to the pictures taken during face recognition in the near future. We are working on introducing privacy and data protection legislation in the Maldives which will provide principles of privacy, rights of the individuals and obligations of the controllers.

In the case of a breach, affected users will be informed and following measures will be taken:

1. conduct an audit to determine the cause
2. produce a written report that includes detailed plans to remedy any deficiencies identified by the audit
3. promptly remedy any deficiencies identified by the audit
4. take reasonable and prompt steps to mitigate the effects and to minimise any damage resulting from the Personal Data Breach or unlawful Personal Data processing

Regular testing, assessing and evaluating the effectiveness of security measures are undertaken to prevent security incidents.

The eFaas Privacy Policy and Terms of Use lays out how facial recognition data will be used in eFaas and they can be found at:

• Privacy Policy
• Terms and Conditions

All the information on your National Digital ID card is retrieved from your eFaas profile. When you sign up for an eFaas, you record is retrieved from the Department of National Registration (DNR) or from the Ministry of Economic Development for Maldivians and Work Permit holders, respectively. eFaas stores this information as your profile data and is displayed in your national digital Identity card. The information stored in eFaas include ID card number/work permit number, name, common name, date of birth, nationality and address.

Every 90 days your eFaas profile data will be updated from Department of National Registration (DNR) or Ministry of Economic Development (MED) records. Any changes to the DNR/MED records will be reflected to your Digital Identity. In addition to that, you can update the eFaas profile data from the eFaas web.

The digital driver’s license is issued by the Ministry of Transport & Civil Aviation. It is made available through the eFaas mobile app.

The information on your Digital driver’s license is retrieved from the records of the Ministry of Transport & Civil Aviation. And the data is only cached in the eFaas mobile app for 24hrs and not stored anywhere else.

If you find any inaccurate or incomplete information, you can rectify that by updating that information on your driver's license through the Ministry of Transport & Civil Aviation.

Yes, this information is retrieved with your consent. We are working to include the revoke feature into the mobile app before launch.

Your family information is retrieved from the following sources. And the data is only cached in the eFaas mobile app for 24hrs and not stored anywhere else.

• Parent - From the records of Department of National Registration.
• Spouse -From the records of Department of Judicial Administration.
• Children - From the records of Department of National Registration.

If you find any inaccurate or incomplete information, you can rectify that by updating your information through the respective authoritative agencies which provides this information.

Yes, this information is retrieved with your consent. We are working to include the revoke feature into the mobile app before launch.

This section will show the last 5 Aasanda transactions and your total health expenditure from the Aasandha insurance scheme for the past 3 years respectively.

This information is retrieved from Aasanda. And the data is only cached in the eFaas mobile app for 1hr and not stored anywhere else.

No, the eFaas has no access to any of your medical records such as prescriptions, medical history or diagnosis.

Yes, this information is retrieved with your consent. We are working to include the revoke feature into the mobile app before launch.

This section will show you what businesses are registered under your name and the following information related to those registrations:

• Registration Number
• Business type
• Your positions in the business
• Appointed date

If you don't have any business registered under your name, this section will remain blank.

This information is retrieved from Aasanda. And the data is only cached in the eFaas mobile app for 1hr and not stored anywhere else.

No, the eFaas has no access to any of your medical records such as prescriptions, medical history or diagnosis.

Yes, this information is retrieved with your consent. We are working to include the revoke feature into the mobile app before launch.

Currently this section will show your employment history only if you are or were employed in the Civil Service. This section will show you the following information:

• Organizations that you worked at
• Designation
• Record card number
• Start and end dates of employment

This information is retrieved from the Civil Service Commission of Maldives. And the data is only cached in the eFaas mobile app for 24hrs and not stored anywhere else.

Yes, this information is retrieved with your consent. We are working to include the revoke feature into the mobile app before launch.